Coronation Street’s Cherylee Houston was left ‘in tears of frustration’ as she was asked if she wouldn’t mind being carried to an accessible hotel room.
The actress — who portrays Izzy Armstrong on the ITV soap — took to social media to share her frustration in a thread of tweets.
In her social media posts, Cherylee explained in detail how she’d booked a accessible room on booking.com, before the hotel phoned her and asked ‘is your wheelchair modern or old fashioned as there’s steps to the accessible room.’
So again I booked a hotel on @bookingcom and again the hotel phoned up and said “is your wheelchair modern or old fashioned as there’s steps to the accessible room.” Me “Erm that’s not an accessible room “. The hotel “Yes it is once you get in and we have another accessible-
— Cherylee Houston (@cheryleehouston) November 12, 2019
The actress informed her followers about how she told the hotel that this is not the definition of an accessible room, which she said resulted in the hotel contacting her once to more to inform her that they have two steps outside the hotel, and asked she would ‘mind being lifted everytime you enter or leave the hotel’?
Room without steps”. Me “We’ll have that one then”
On hour later the phone rings, hotel again. “We have two steps into the hotel, would you and your friend mind being lifted every time you enter or leave the hotel?”
No, no I wouldn’t. I booked this using your search boxes— Cherylee Houston (@cheryleehouston) November 12, 2019
Not long afterwards, the Corrie star took to Twitter once more: ‘I am sat here in tears of frustration as again access has made things really difficult for me just to get on with my life.’
Following her comments, Cherylee received plenty of support from Twitter users who shared in her frustrations.
A spokesperson for Booking.com told Metro.co.uk: ‘As part of our mission to make it easier for everyone to experience the world, we continuously strive to provide travellers with transparent and accurate information on our platform, including when it comes to the accessibility options available at a given property.’
‘In this instance, the customer did not receive accurate information about the property’s accessibility features, which we deeply regret. We have since offered a full refund, and worked to relocate the customer, covering all associated costs. Properties are responsible for the information they list on our website, and we have teams all over the world working with properties to ensure information is accurate. If and when we learn something is not, we will work quickly to correct or remove the property from our site.’
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